Liz McLaughlin

Senior Product Manager

Enterprise Applications

Achieve, July 2022 – today

Own Employee Experience roadmap to deliver product solutions, maximize business agility, save technology costs, and empower teams to help everyday people move forward on the path to a better financial future

• Enhanced EX and reduced IT cost via HR Tech portfolio rationalization, eliminating 53% of redundant applications and saving $520K in annual licensing, while user base increased by 20%
• Transformed candidate journey in 8 months by implementing SmartRecruiters SaaS using Boomi iPaaS to integrate 6 systems, reducing manual tasks & time-to-onboard from 3 to 1 day(s)
• Led HR system architecture, design, configuration, and data migration for 3000+ users, eliminating 18% of manual operations and increasing employee transfer process efficiency by 23%
• Accelerated business adaptability and product visibility by implementing Agile methodology and establishing a centralized knowledge base to improve decision-making to streamline incident resolution

Product Owner

Digital Front Door & Public Web Technology

Banner Health, May 2020 – July 2022

Drove portfolio innovation, solutions, and product strategy to exceed Marketing objectives for one of the largest nonprofit hospital systems in the country

• Owned public web technology solution architecture and feature prioritization to drive engagement and SEO to propel BannerHealth.com to 10th most visited US healthcare website
• Unified search UX by integrating data from 5 applications, contributing to 68% more self-scheduling, 10% cost reduction
• Reduced agile sprint software delivery lifecycle (SDLC) by 24% for 3 scrum teams, strengthened QA process to control defect leakage for 23 websites and 6 platforms
• Improved site reliability and Core Web Vitals by migrating on-premises content management system (CMS) to Azure PaaS in 2 quarters when high-growth traffic exceeded Marketing goal by 53% at 50 Million unique page views
• Architected master brand template strategy to rapidly deploy and reduce new website development time by 75%
• Owned full-stack development of content management system (CMS) to improve efficiency/experience for 15 authors; increased design capability of 50+ users with integrated digital asset management (DAM)
• Drove portfolio innovation through in-depth technology assessments and build vs. buy decisions to optimize resource allocation and align product strategy with Digital Business Technology and Marketing objectives
• Managed large cross-functional projects over $1M/year on aggressive timelines

Awards

2021 Best Website of the Year | Provider Award · Medigy HITMC

Banner Health’s mission to make health care easier, so life can be better was confirmed with honors provided to the Digital Front Door team for promoting easy access to health care online

2021 Digital IQ Award | Healthcare · Gartner

For propelling BannerHealth.com to the 10th most visited health care website in the US and expanding self-service online scheduling to attract 68% net new patients, while reducing operating costs by 10%

Business Solutions Analyst

TA Operations & Analytics

UPMC, May 2017 – April 2020

Solved complex Talent Acquisition Product & UX problems for Pennsylvania’s largest non-government employer (95K org) through data-led technology and process solutions

• Increased funnel conversions with A/B testing, eliminating application workflow friction to reduce abandonment rate by 42% and candidates lost by 65% in a competitive Health Care IT market
• Designed Lean Six Sigma initiative that reduced 90 day turnover rate by 43% (97% CI) for new hires in high volume roles: customer service representatives, nursing assistants, and patient care technicians
• Queried data, built complex analyses, dashboards, visualizations, and presentations for non-technical, technical, and executive audiences

Project Analyst

HR Innovation

UPMC, July 2016 – May 2017

Gave UPMC Enterprises Talent Acquisition a competitive edge against giants like Google, Uber, and Meta vying for the best tech talent in Pittsburgh

• Designed and deployed UPMC’s first system-wide Employee Referral Program (ERP) process from creative strategy to launch, maximizing ROI with 46% of eligible referrals hired
• Led UPMC Enterprises Health Care IT career site and mobile apply development from concept to launch, collaborating with Design, UX, Development, and executive leadership
• Copywriting and brand management for HR Experience Creative Services team to engage candidates and employees

Quality Management Specialist

Behavioral Health Managed Care

Community Care, December 2009 – July 2016

• Superstar Award recipient (top 5%) in recognition of exemplary conduct in job performance and personal leadership
• Redesigned process for Quality Improvement Plan intervention, resolving 63% of trends within 4 months
• Improved mental health discharge and aftercare HEDIS outcomes by digitizing data collection and monitoring process